Shipping Policy

Preamble

WHEREAS the Merchant offers products for sale through the Store and undertakes to deliver such products to Customers at no shipping cost;

WHEREAS the parties wish to set forth the shipping arrangements applicable to every Order;

NOW, THEREFORE, the following shipping terms shall apply:

Section 1 — Shipping Cost

1.1 All Orders shall be shipped at no cost to the Customer. 1.2 No minimum spend requirement shall apply. 1.3 No handling fee, shipping surcharge, or additional cost shall be applied at checkout. 1.4 The total displayed at checkout shall be the total payable by the Customer.

Section 2 — Service Area

2.1 The Merchant shall ship Orders to:

• (a) all fifty (50) United States;
• (b) APO / FPO / DPO military addresses;
• (c) U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands, subject to extended transit times.

2.2 International shipping is not offered at this time.

Section 3 — Processing Time

3.1 Orders shall be picked, packed, and dispatched within one (1) to three (3) business days of payment confirmation. 3.2 Business days shall mean Monday through Friday, excluding U.S. federal holidays. 3.3 During peak periods — including product launches, promotional sales, and the December holiday season — processing may extend by one (1) to two (2) additional business days. Delayed Orders shall receive notification by email.

Section 4 — Delivery Estimates

4.1 Estimated delivery windows, beginning the business day following dispatch:

4.2 Delivery estimates shall be provided in good faith. 4.3 Carrier-side factors, including but not limited to weather events, seasonal volume, and operational disruptions, shall be outside the Merchant's control.

Section 5 — Carriers

5.1 Orders shall be dispatched via USPS, UPS, or FedEx. 5.2 The selection of carrier shall be made per Order based on destination and package dimensions.

Section 6 — Tracking

6.1 A tracking link shall be delivered to the Customer's email at the moment of dispatch. 6.2 The Customer shall allow up to twenty-four (24) hours for the first carrier scan to register. 6.3 In the absence of a tracking email within three (3) business days of the Order, the Customer shall consult their spam folder and thereafter contact the Merchant.

Section 7 — Shipping Address

7.1 The shipping address entered by the Customer at checkout shall be the address to which the Order is dispatched. 7.2 The Customer shall bear responsibility for the accuracy of the shipping address. 7.3 Where correction is required:

• (a) the Customer shall contact the Merchant immediately at eloquence2000@outlook.com or +1 530-921-0210;
• (b) correction shall be possible only prior to dispatch;
• (c) once the package has entered the carrier's network, the address shall be locked;
• (d) the Merchant shall not accept responsibility for Orders shipped to an incorrect address provided by the Customer.

Section 8 — Missing Packages

8.1 Where tracking indicates delivery but the package cannot be located, the Customer shall:

• (a) inspect the delivery location and surrounding areas;
• (b) consult neighbors or building staff;
• (c) contact the carrier directly with the tracking number;
• (d) if the package remains missing seven (7) days after the delivery date, contact the Merchant for investigation.

Section 9 — Damaged Packages

9.1 The Customer shall photograph the affected item and its packaging within forty-eight (48) hours of receipt. 9.2 Photographs shall be transmitted to eloquence2000@outlook.com. 9.3 A replacement or refund shall be arranged at the Customer's election.

Section 10 — Returned Packages

10.1 Where a package is returned to the Merchant due to an address issue, refused delivery, or non-collection, the Merchant shall contact the Customer. 10.2 Reshipping costs may apply depending on the circumstances of return.

Section 11 — Support

Antria Newsome Email: eloquence2000@outlook.com Phone: +1 530-921-0210 Hours: Monday – Friday, 9 AM – 5 PM Pacific Time Response: within one business day

Last updated: July 4, 2026